Open:


MON-FRI 10am-5:30pm
SAT: 9:30am-5pm
SUN: CLOSED

 

Phone/Fax: (03) 9720 4581
 
Factory: 2/55 Malvern St
Bayswater VIC 3153, Australia
 
Email: sales@musicfactorydirect.com.au
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Warranty & Returns

If your item is damaged in transit you must contact us by phone within 24hours of delivery or courier company may void claim.
We will then give you a Return Authorization # (RA#) so you can return goods immediately to us.
If your product is not as described or does not operate normally, please email us at sales@musicfactorydirect.com.au for a Return Authorization number (RA#) within 7 days from the date you received the product.

Returns must be received by Music Factory Direct within 14 calendar days from the date the RA# is issued. Products received later than this date will not be accepted for return. Items must be packed well - protecting the manufacturers carton.
Include  either your invoice or a copy of your invoice in the carton. Print the RA# on the shipping carton. Packages without an invoice and visible RA# will not be accepted. Customer is responsible for cost of return  shipping (unless otherwise arranged). Use the most convenient means of shipping. 

In the event of goods being damaged or faulty on arival, a replacement product will be supplied unless item is not in stock in which case a refund is provided (unless otherwise arranged).

In the event of a warranty claim, the decision of goods being repaired or replaced is made by the manufacturer or wholesaler. 

Please note that shipping and handling fees are not refundable.

In some instances guitars may not be covered by transit insurance unless shipped in a hardcase. 

 

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