Open:


MON-FRI 10am-5:30pm
SAT: 9:30am-5pm
SUN: CLOSED

 

Phone/Fax: (03) 9720 4581
 
Factory: 2/55 Malvern St
Bayswater VIC 3153, Australia
 
Email: sales@musicfactorydirect.com.au
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Delivery Policy

All our smaller retail parcels are sent through Australia Post by a system called eParcel Post.

Each parcel carries with it a barcode, which is scanned during the delivery process so you can track exactly where your parcel is.

Your items tracking number will be sent to you after your purchase.

The parcel will be delivered to your door where you will be required to sign for the parcel. If no one is home, a card will be left advising which post office the parcel is left at and you can go and collect it.

Please allow 2-4 working days for Australia Post to deliver once payment has been received.

Larger items are sent through Star Track. Tracking information will be sent to you after your purchase. 

FOR ITEMS SENT WITH STAR TRACK SOMEONE MUST BE HOME TO SIGN AND ACCEPT GOODS OR A RE-DELIVERY FEE WILL BE PAYABLE BEFORE RE-DELIVERY FROM DEPOT. GOODS WILL NOT BE LEFT WITHOUT A SIGNATURE.
PLEASE SPECIFY A BUSINESS ADDRESS WHEN POSSIBLE.
IT MAY BE EASIER TO SPECIFY A FRIEND OR FAMILY MEMBER'S BUSINESS ADDRESS.
IT IS IMPORTANT WE HAVE YOUR CONTACT PHONE # IN CASE WE NEED TO CONTACT YOU RE YOUR CONSIGNMENT.
PLEASE CONFIRM DELIVERY ADDRESS & PHONE #.

Please allow 3-4 working days for Star Track to deliver once payment has been received. (Remote areas may take longer)

 

 

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